Privacy Policy for IT-UK Tech Team

Effective Date: 30 June 2025
Company Name: IT-UK Tech Team
Location: 6 Chiltern Business Centre, 63-65 Woodside Road, Amersham, HP6 6AA, United Kingdom

1. Introduction

At IT-UK Tech Team, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

2. Who We Are

IT-UK Tech Team provides expert technology services, including device repairs, data recovery, software assistance, and secure digital support to individuals, businesses, public institutions, and healthcare providers. We operate on an appointment-only basis.

3. What Information We Collect

We may collect and process the following personal data:

• Identity Information: Name, company name, title, date of birth

• Contact Information: Email address, phone number, postal address

• Technical Data: Device information, serial numbers, software details

• Service Data: Information shared during consultations, repairs, or support

• Payment Data: Billing and transaction information (processed securely)

• Communication Records: Emails, call logs, messages, and notes from consultations

4. How We Use Your Data

We process your personal data to:

• Provide tech support and repair services

• Schedule and manage appointments

• Communicate updates or service-related information

• Comply with legal obligations

• Improve our services and protect against fraud

We do not sell or rent your data to third parties.

5. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

• Consent: When you agree to use our services

• Contract: To perform services you request

• Legal Obligation: To comply with regulatory or law enforcement requirements

• Legitimate Interests: To provide a secure and effective service

6. Data Sharing

We may share your data with trusted third parties for the purposes of:

• Payment processing

• Cloud storage and data backup

• Legal or regulatory compliance (if required)

• Referrals to partner specialists (with your consent)

All third-party providers are contractually bound to handle your data in compliance with UK data protection laws.

7. How Long We Keep Your Data

We retain personal data only as long as necessary for the purpose it was collected, including legal, accounting, or regulatory reasons. Device and repair-related data is typically retained for up to 6 years.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request erasure ("right to be forgotten")

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

• Lodge a complaint with the ICO

To exercise your rights, please contact us using the details below.

9. Security of Your Data

We take data security seriously and implement appropriate measures to protect your data, including encryption, secure servers, and access control protocols.

10. Cookies and Website Usage

Our website may use cookies to improve user experience. You can set your browser to refuse some or all browser cookies. See our [Cookie Policy] for more details.

11. Contact Us

If you have any questions about this policy or your personal data, please contact:

Data Controller:
IT-UK Tech Team
Email: info@ituktechteam.co.uk
Phone: +44 (0)1494 240 0083
Address: 6 Chiltern Business Centre, 63-65 Woodside Road, Amersham, HP6 6AA

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified by email.

1. Cookie Policy (UK GDPR & PECR Compliant)

Last Updated: 30 June 2025
Company: IT-UK Tech Team

What Are Cookies?

Cookies are small text files placed on your device to help our website function properly, improve user experience, and track usage.

Types of Cookies We Use

• Strictly Necessary Cookies – Required for site operation (e.g., login, navigation).

• Performance Cookies – Help us analyse site usage and improve performance.

• Functional Cookies – Remember user choices and preferences.

• Targeting/Advertising Cookies – May be used to deliver relevant ads (we currently do not use these, but reserve the right to in future).

Third-Party Cookies

Our website may use trusted third-party services (like Google Analytics) which may set cookies to help track performance or behaviour. These providers have their own cookie and privacy policies.

Managing Cookies

You can accept or reject cookies using the pop-up cookie banner when you first visit our site. You can also manage or delete cookies via your browser settings.

• Manage cookies in Chrome

• Manage cookies in Edge

• Manage cookies in Safari

Contact Us

For any questions about our Cookie Policy, contact:
📧 info@ituktechteam.co.uk