Terms & Conditions for IT-UK Tech Team

Effective Date

13 May 2026

Terms and Conditions

Welcome to IT-UK Tech Team. These Terms and Conditions govern the use of our website, products, services, technical support, repairs, consultations, remote assistance, and all related services provided by IT-UK Tech Team (“we”, “us”, “our”).

By booking a service, visiting our premises, using our website, or engaging our services, you agree to these Terms and Conditions.

1. Business Information

Business Name

IT-UK Tech Team

Website

www.ituktechteam.co.uk

Telephone

01494 240083

Email

support@ituktechteam.co.uk

2. Services We Provide

We provide a wide range of technology-related services including but not limited to:

• Computer and laptop repairs

• Apple Mac repairs and upgrades

• Mobile phone and tablet support

• Virus and malware removal

• Data recovery services

• Software installation and troubleshooting

• Remote technical support

• Business IT support

• Device setup and optimisation

• Digital assistance services

• Networking and internet support

• Technology consultancy

• Cloud and backup solutions

• Account and digital platform assistance

All services are subject to availability and technical assessment.

3. Diagnostics and Inspection Fees

A diagnostic or inspection fee may apply before any repair or service work is carried out.

Diagnostic fees:

• cover technician time,

• fault investigation,

• testing procedures,

• and reporting.

Diagnostic fees are non-refundable once work has commenced, except where required under UK consumer law.

A diagnosis does not guarantee that a device is economically repairable or recoverable.

4. Estimates and Quotations

Any quotation or estimate provided:

• is based on initial inspection,

• may change if additional faults are discovered,

• and is valid for 14 days unless otherwise stated.

Additional work will not be undertaken without customer approval.

5. Deposits and Payments

We may require:

• full payment in advance,

• or a non-refundable deposit,
  before ordering parts or commencing certain services.

Special-order items, custom parts, software licenses, digital products, and non-stock items are non-returnable and non-refundable once ordered.

Full payment is due upon completion unless otherwise agreed in writing.

Devices may be retained until outstanding balances are paid in full.

6. Consumer Rights

Nothing in these Terms excludes or limits your statutory rights under:

• the Consumer Rights Act 2015,

• the Consumer Contracts Regulations,

• or any other applicable UK legislation.

We will carry out services using reasonable care and skill.

7. Repairs and Replacement Parts

We may use:

• new,

• refurbished,

• compatible,

• or third-party replacement parts
  where appropriate.

Unless explicitly agreed otherwise:

• cosmetic matching cannot be guaranteed,

• manufacturer warranties may become void after third-party repairs,

• water-damaged or liquid-damaged devices may develop additional faults over time.

We are not responsible for pre-existing faults or hidden defects discovered during repair.

8. Warranty on Repairs

Unless otherwise stated in writing, repairs include a limited 30-day warranty covering the specific repair performed.

The warranty does not cover:

• accidental damage,

• liquid damage,

• physical misuse,

• malware or viruses,

• software corruption,

• user-installed software,

• power surges,

• third-party modifications,

• or unrelated faults.

Warranty claims must be reported promptly.

The warranty is limited to repair, replacement, or re-performance of the original service at our discretion.

9. Data Protection and Data Loss

Customers are solely responsible for backing up their data before submitting devices for service.

Although we take reasonable care, we do not guarantee:

• preservation of data,

• successful data recovery,

• software integrity,

• or uninterrupted operation.

We shall not be liable for:

• data loss,

• corruption,

• business interruption,

• loss of profits,

• or consequential damages.

Where data recovery services are provided, recovery success cannot be guaranteed.

10. GDPR and Privacy

We process personal data in accordance with applicable UK GDPR and Data Protection legislation.

By using our services, you consent to:

• temporary access to your device,

• files,

• accounts,

• and software necessary to complete the requested service.

We may temporarily store:

• passwords,

• access credentials,

• or account details
  only where required to provide support.

Sensitive information is handled confidentially and securely.

For further details, please refer to our Privacy Policy.

11. Remote Support Services

By using remote support services, you authorise us to remotely access your device for troubleshooting and support purposes.

You acknowledge that:

• remote services depend on internet connectivity,

• third-party software platforms may be used,

• interruptions may occur,

• and certain issues may not be fully resolvable remotely.

You may terminate a remote session at any time.

We reserve the right to refuse or terminate remote sessions where:

• abuse occurs,

• illegal activity is suspected,

• or technician safety/security is compromised.

12. Digital Banking and Government Service Assistance

We may assist customers in accessing:

• online banking,

• digital government services,

• apps,

• and online platforms.

However:

• we are not a bank,

• financial institution,

• solicitor,

• accountant,

• government agency,

• or FCA-regulated financial adviser.

Customers remain fully responsible for:

• all transactions,

• account activity,

• payment authorisations,

• and decisions made.

We do not accept responsibility for:

• banking errors,

• declined transactions,

• fraud,

• identity verification failures,

• account suspensions,

• or third-party system outages.

13. Device Collection and Storage

Customers are responsible for collecting devices promptly once notified.

Devices left uncollected for more than 30 days after notification may incur storage charges.

After reasonable efforts to contact the customer, we reserve the right to:

• dispose of,

• recycle,

• or resell
  uncollected items to recover costs.

A final written notice may be issued before disposal action is taken.

14. Business Services

Business clients remain responsible for:

• maintaining adequate backups,

• cybersecurity protection,

• software licensing,

• and business continuity procedures.

Unless agreed under a separate written contract or SLA, services are provided on a reasonable endeavours basis only.

We do not guarantee:

• uninterrupted service,

• cybersecurity protection,

• regulatory compliance,

• or prevention of data breaches.

15. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim relating to services provided shall not exceed the amount paid for the relevant service.

We shall not be liable for:

• indirect losses,

• consequential losses,

• loss of profits,

• business interruption,

• reputational damage,

• or loss of data.

Nothing in these Terms excludes liability for:

• death or personal injury caused by negligence,

• fraud,

• fraudulent misrepresentation,

• or any liability that cannot legally be excluded.

16. Customer Responsibilities

Customers agree:

• to provide accurate information,

• disclose known faults,

• maintain backups,

• provide lawful access to devices,

• and ensure equipment is legally owned.

Customers must not use our services for:

• illegal activity,

• copyright infringement,

• fraud,

• harassment,

• hacking,

• or unlawful data access.

We reserve the right to refuse service where unlawful or abusive behaviour occurs.

17. Website Use

All content on this website including:

• logos,

• branding,

• text,

• graphics,

• and materials
  remain the property of IT-UK Tech Team unless otherwise stated.

Content may not be copied, reproduced, or redistributed without permission.

We do not guarantee that our website will always be available, error-free, or secure.

18. Third-Party Products and Services

We may recommend or supply third-party:

• software,

• hardware,

• cloud services,

• or platforms.

We are not responsible for:

• third-party outages,

• licensing disputes,

• subscription changes,

• security vulnerabilities,

• or service failures.

Third-party terms may also apply.

19. Complaints Procedure

If you are dissatisfied with our services, please contact us first so we can attempt to resolve the issue fairly and professionally.

Complaints should be submitted in writing to:

support@ituktechteam.co.uk

We aim to respond to complaints within 7 working days.

20. Amendments

We reserve the right to update or amend these Terms and Conditions at any time without prior notice.

The latest version will always be published on our website.

21. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

Effective Date

13 May 2026

Welcome to IT-UK Tech Team. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, services, remote support systems, repair services, or communicate with us.

By using our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Business Name: IT-UK Tech Team
Website: https://ituktechteam.co.uk
Telephone: 01494 240083
Email: support@ituktechteam.co.uk

2. Information We Collect

We may collect and process the following information:

Personal Information

• Name

• Address

• Telephone number

• Email address

• Billing information

• Device details

• Service history

Technical Information

• IP addresses

• Browser information

• Device identifiers

• Diagnostic logs

• System information

• Wi-Fi/network information

Device and Account Access

Where necessary to provide services, we may temporarily access:

• Devices

• Files

• User accounts

• Cloud services

• Email accounts

• Banking or government service platforms

Access is limited strictly to what is necessary for providing the requested support.

3. How We Use Information

We use personal data to:

• Provide technical support and repairs

• Respond to enquiries

• Process bookings and payments

• Improve our services

• Maintain business records

• Provide updates regarding repairs or support requests

• Prevent fraud and unlawful activity

• Comply with legal obligations

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Contractual necessity

• Legitimate business interests

• Legal obligations

• Customer consent

5. Data Retention

We retain customer information only for as long as reasonably necessary.

Typical retention periods may include:

• Repair records: up to 6 years

• Invoices and accounting records: up to 6 years

• Technical logs: limited operational periods

• Temporary passwords/access credentials: deleted once work is completed

6. Sharing Information

We do not sell personal data.

Information may be shared with:

• Payment processors

• Software providers

• Cloud service providers

• Courier services

• Legal or regulatory authorities where required by law

Third-party providers are expected to maintain appropriate security standards.

7. Data Security

We take reasonable technical and organisational measures to protect personal information.

However, no system can guarantee absolute security.

Customers are responsible for:

• maintaining backups,

• securing passwords,

• and using strong authentication methods.

8. Customer Rights

Under UK GDPR, customers may have rights including:

• access to personal data,

• correction of inaccurate data,

• deletion requests,

• restriction of processing,

• objection to processing,

• and data portability.

Requests should be submitted in writing.

9. Cookies and Website Tracking

Our website may use cookies and analytics tools.

Please refer to our Cookie Policy for further details.

10. Contact

For privacy-related enquiries, contact:

support@ituktechteam.co.uk

Cookie Policy

Effective Date

13 May 2026

This Cookie Policy explains how IT-UK Tech Team uses cookies and similar technologies on our website.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website.

They help websites function properly and improve user experience.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for:

• website functionality,

• security,

• and form submissions.

Analytics Cookies

These cookies help us understand:

• website traffic,

• visitor behaviour,

• and service performance.

Functional Cookies

These cookies may remember:

• preferences,

• settings,

• and previous interactions.

3. Third-Party Services

We may use third-party services such as:

• Google Analytics,

• embedded maps,

• payment systems,

• social media integrations,

• and remote support tools.

These providers may also place cookies on your device.

4. Managing Cookies

Most browsers allow you to:

• block cookies,

• remove cookies,

• or receive alerts when cookies are used.

Disabling cookies may affect website functionality.

5. Updates

We may update this Cookie Policy periodically.

The latest version will always appear on our website.

Refund Policy

Effective Date

13 May 2026

This Refund Policy outlines how refunds are handled for services and products supplied by IT-UK Tech Team.

1. Diagnostic Fees

Diagnostic and inspection fees are generally non-refundable once work or diagnostics has commenced.

These fees cover technician time, testing, and fault investigation.

2. Repair Services

Refunds are not normally provided once repair work has been completed successfully.

If a service was not carried out with reasonable care and skill, we will attempt to:

• re-perform the service,

• repair the issue,

• or provide an appropriate remedy where required under UK consumer law.

3. Deposits and Ordered Parts

Deposits paid for:

• special-order items,

• custom components,

• software licenses,

• digital products,

• or non-returnable items are non-refundable once ordered.

4. Data Recovery Services

Data recovery fees may apply regardless of recovery success due to technician time and specialist procedures.

Recovery outcomes cannot be guaranteed.

5. Remote Support Services

Remote support fees are non-refundable once a remote session has commenced.

6. Customer Cancellations

Customers should provide reasonable notice when cancelling appointments.

Missed appointments may incur charges.

7. Consumer Rights

Nothing in this policy affects statutory rights under UK consumer law.

Remote Support Policy

Effective Date

13 May 2026

This Remote Support Policy governs all remote technical assistance provided by IT-UK Tech Team.

1. Authorisation

By requesting remote support, customers authorise IT-UK Tech Team to remotely access their device.

2. Customer Responsibilities

Customers are responsible for:

• maintaining internet connectivity,

• ensuring legal ownership of devices,

• maintaining backups,

• and supervising remote sessions where possible.

3. Service Limitations

Remote support may be limited by:

• internet quality,

• hardware faults,

• operating system restrictions,

• third-party software issues,

• or cybersecurity limitations.

Not all issues can be resolved remotely.

4. Security

We use commercially reasonable efforts to maintain secure remote support sessions.

Customers acknowledge that remote access technologies inherently carry security risks.

5. Remote Session Termination

Either party may terminate a remote session at any time.

We reserve the right to terminate sessions involving:

• abuse,

• threats,

• illegal activity,

• or unsafe requests.

6. Liability

We are not liable for:

• internet outages,

• third-party software failures,

• data loss,

• or pre-existing system problems.

Data Recovery Disclaimer

Effective Date

13 May 2026

Data recovery services provided by IT-UK Tech Team are undertaken on a best-efforts basis only.

1. No Guaranteed Recovery

We do not guarantee:

• successful data recovery,

• complete recovery,

• file integrity,

• or device stability.

Some storage devices may suffer permanent failure.

2. Risk Acknowledgement

Customers acknowledge that:

• damaged devices may worsen during recovery attempts,

• storage media may become permanently inaccessible,

• and recovered files may be incomplete or corrupted.

3. Backup Responsibility

Customers are solely responsible for maintaining backups.

4. Confidentiality

We treat customer data confidentially and only access files necessary to perform the requested service.

5. Limitation of Liability

We are not liable for:

• permanent data loss,

• business interruption,

• loss of profits,

• or consequential damages.

Business IT Support Agreement

Effective Date

13 May 2026

This Business IT Support Agreement applies to business customers receiving IT support services from IT-UK Tech Team.

1. Scope of Services

Services may include:

• technical support,

• hardware maintenance,

• software support,

• remote assistance,

• network troubleshooting,

• cybersecurity guidance,

• and consultancy services.

2. Service Availability

Support availability depends on:

• technician scheduling,

• agreed service plans,

• and operational capacity.

Emergency support may incur additional charges.

3. Customer Responsibilities

Business customers remain responsible for:

• cybersecurity,

• backups,

• software licensing,

• regulatory compliance,

• disaster recovery,

• and staff training.

4. Exclusions

Unless expressly agreed in writing, we do not guarantee:

• uninterrupted service,

• cybersecurity protection,

• prevention of hacking,

• or regulatory compliance.

5. Third-Party Systems

We are not responsible for:

• cloud outages,

• ISP failures,

• software vendor changes,

• subscription licensing disputes,

• or third-party platform failures.

6. Confidentiality

We will use reasonable efforts to maintain confidentiality regarding business information accessed during support activities.

7. Payment Terms

Invoices are payable within the agreed payment period.

Late payments may result in:

• suspension of services,

• additional charges,

• or debt recovery action.

8. Limitation of Liability

Our liability shall not exceed the total amount paid for services relating to the specific claim.

We are not liable for:

• indirect losses,

• business interruption,

• loss of revenue,

• or consequential damages.

Service Level Agreement (SLA)

Effective Date

13 May 2026

This Service Level Agreement outlines target response times and support expectations for business customers.

1. Support Hours

Standard support hours: Monday to Friday
9:00 AM – 5:30 PM

Excluding public holidays unless otherwise agreed.