Terms & Conditions

Effective Date: 30 June 2025
Company Name: IT-UK Tech Team
Business Address: 6 Chiltern Business Centre, 63-65 Woodside Road, Amersham, HP6 6AA, United Kingdom

1. General Terms

These Terms & Conditions govern the provision of all goods and services offered by IT-UK Tech Team. By engaging our services or purchasing goods, the customer (hereinafter referred to as “you” or “the client”) agrees to be bound by these terms in full, without exception. No variation shall apply unless agreed in writing by a director of IT-UK Tech Team.

2. Booking & Appointments

• All services are strictly by appointment only.

• Appointments will not be confirmed until a non-refundable assessment fee is paid in full.

• Clients arriving late may forfeit their appointment slot and may need to rebook.

• Appointments missed without 24 hours’ notice are subject to a 100% cancellation charge.

3. Diagnostic / Assessment Fee

• A mandatory non-refundable diagnostic or assessment fee is required upon check-in of any device or system.

• This fee does not guarantee repair and covers only the initial inspection, testing, or evaluation.

• If additional work is approved following diagnostics, the fee may be deducted from the total cost at our discretion.

4. Down Payment Requirement

• No service will commence until a minimum 50% down payment is received.

• The remaining balance is payable immediately upon service completion, before release of any goods, equipment, data, or software.

• Failure to pay the balance will result in withholding of items or data until full payment is cleared.

5. Pricing & Quotations

• All quotes are valid for 7 days only and are subject to revision after that period.

• Prices are exclusive of VAT unless otherwise stated.

• Verbal estimates are not binding and are subject to written confirmation.

• All payments must be made in GBP via approved payment methods.

6. Goods & Parts

• Any goods, parts, or components ordered specifically for your job are non-returnable and non-refundable once ordered.

• Title to all goods remains with IT-UK Tech Team until full payment has been received.

• Goods uncollected after 30 calendar days from service completion or notification will be considered abandoned and may be disposed of or sold to recover costs.

7. Warranty & Limitation of Liability

• Repairs and services come with a 30-day limited warranty covering only the specific work performed.

• Warranty does not cover:

  • User damage, misuse, malware, or accidents

  • Issues unrelated to original repair

  • Subsequent faults, updates, or configuration changes

• We accept no liability for data loss, and clients are strongly advised to back up all data before check-in. Data backup services are available on request.

8. Data Handling & Privacy

• All data and devices are handled in accordance with our [Privacy Policy].

• Any request for data recovery, backup, or transfer must be explicitly agreed in writing.

• We are not liable for lost data, corrupted files, or unauthorised access caused by malware or external breach.

9. Refusal of Service

• We reserve the right to refuse service to any customer for any reason including but not limited to:

  • Abusive or threatening behaviour

  • Suspicion of illegal activity

  • Refusal to comply with our payment or service policies

10. Customer Responsibility

You are solely responsible for:

• Providing accurate and complete information about the device or issue

• Ensuring data is backed up prior to service

• Collecting your device or goods promptly upon completion

Failure to provide access credentials (e.g., passwords, encryption keys) may prevent us from completing the service, and charges will still apply.

11. Returns, Refunds & Cancellations

• No refunds will be issued for:

  • Diagnostic/assessment fees

  • Services already rendered

  • Parts or custom-ordered items

• Cancellation of work must be made in writing. If work has commenced, partial charges will still apply.

• Refunds, if approved in exceptional cases, are at the sole discretion of IT-UK Tech Team management.

12. Governing Law & Jurisdiction

These terms are governed by and interpreted in accordance with the laws of England and Wales. All disputes will be handled exclusively in the courts of that jurisdiction.

13. Amendments

IT-UK Tech Team reserves the right to amend these Terms & Conditions at any time. The latest version will be available on request and on our website. Continued use of our services after any such changes constitutes your acceptance of the updated terms.

Contact Information

IT-UK Tech Team
📍 6 Chiltern Business Centre, Woodside Road, Amersham HP6 6AA
📞 +44 (0)1494 209 527
📧 info@ituktechteam.co.uk