Your Tech. Our Expertise.

IT-UK Tech Team: Frequently Asked Questions (FAQs)

1. Do I need an appointment for tech support?
   Yes, all services are strictly by appointment only.

2. Where are you located?
   We are based in Amersham, Buckinghamshire, UK.

3. What services do you offer?
   We offer device repairs, data recovery, digital help, printing/scanning, business IT support, and more.

4. Do you repair Apple devices?
   Yes, we repair iPhones, iPads, MacBooks, and offer Apple Care-style support.

5. Can you help seniors with tech issues?
   Absolutely. We offer kind, patient digital help tailored to older adults.

6. Do you offer remote support?
   Yes, we provide remote tech help when suitable.

7. Do you serve businesses?
   Yes, we support local, national, and international businesses.

8. Can you help with online forms and government services?
   Yes, we assist with NHS, DVLA, Council, Visa, and other digital services.

9. Is there a charge for diagnostics?
   Yes, we charge a non-refundable diagnostic/assessment fee.

10. What types of devices do you support?
    Laptops, desktops, mobile phones, tablets, printers, smart devices, routers, and more.

11. Can you help with online banking apps?
    Yes, we help set up and troubleshoot online banking and digital security.

12. Do you offer printing and scanning services?
    Yes, we offer document printing, scanning, copying, and email assistance.

13. Can you set up email and cloud accounts?
    Yes, we help with Gmail, Outlook, Office 365, iCloud, and others.

14. Do you help with Wi-Fi and networking problems?
    Yes, including router setup, mesh networks, and troubleshooting.

15. Can you recover lost data?
    We offer software and hardware-based data recovery solutions.

16. Do you provide support for smart home devices?
    Yes, including TVs, voice assistants, streaming devices, and cameras.

17. Can I drop in for a quick fix?
    No, all visits must be booked in advance.

18. What payment methods do you accept?
    We accept card, cash, and bank transfer.

19. Do you offer business IT packages?
    Yes, we have support bundles for startups and SMEs.

20. Can you help students with tech issues?
    Yes, we support school, college, and university tech needs.

21. Do you sell tech accessories or parts?
    Yes, we stock select accessories and source parts on request.

22. Can you set up Microsoft 365 or Google Workspace?
    Yes, for both individuals and organisations.

23. Do you offer training or tutorials?
    Yes, we provide one-to-one sessions for tech learning.

24. Can you help with CVs and printing job applications?
    Yes, including CV formatting and online job portal help.

25. Is my data safe with you?
    We follow strict data protection practices and confidentiality.

26. Do you help with smartphone setup and apps?
    Yes, including app downloads, updates, and settings.

27. Do you offer support for the NHS App?
    Yes, we help with installation, setup, and navigation.

28. Can you reset passwords and recover accounts?
    Yes, we assist with password recovery and account access.

29. Do you help with social media setup?
    Yes, we help with Facebook, WhatsApp, Instagram, and more.

30. Can you help me stay safe online?
    Yes, we offer advice on scams, fraud prevention, and safe browsing.

31. Do you help with printer, scanner, and copier issues?
    Yes, setup and troubleshooting are included.

32. What happens during a diagnostic?
    We assess your device, identify issues, and recommend solutions.

33. Do you support legal and financial firms?
    Yes, with secure communication tools, encryption, and compliance tech.

34. Can you assist during business audits or reviews?
    Yes, we offer IT audit support and data logging.

35. Do you support schools and universities?
    Yes, with Wi-Fi, email, device support, and remote platform setup.

36. Can you help with password managers and digital estate planning?
    Yes, we assist in setting up secure tools and practices.

37. Do you support His Majesty's Courts and legal processes?
    Yes, with case management tech and courtroom prep.

38. Do you help with setting up VPNs?
    Yes, for both personal and business remote access.

39. What are your opening hours?
    Hours vary — services are by appointment only.

40. Can I book online?
    Yes, contact us via our website, phone, or email to book.

41. Do you provide urgent tech support?
    Yes, subject to availability and service type.

42. Can you help during business relocations?
    Yes, including tech setup and secure data migration.

43. Do you support charity and non-profit organisations?
    Yes, we offer tailored support at community rates.

44. Do you offer training for teams or staff?
    Yes, for businesses, schools, and organisations.

45. Can you support hybrid or remote work setups?
    Yes, including VPNs, cloud tools, and conferencing systems.

46. Can you fix liquid-damaged devices?
    We offer diagnostics and repair options for liquid damage.

47. Do you offer data backup solutions?
    Yes, both local and cloud-based.

48. Are your services FCA regulated?
    No, we do not provide financial advice and operate as non-regulated tech support.

49. Can I get a quote before the service?
    Yes, we provide upfront pricing after diagnostics.

50. Why did IT-UK Laptop Repair Centre change names?
    The company was acquired, expanded its services, and rebranded to IT-UK Tech Team to reflect a wider tech support scope.

51. Can you install antivirus or security software?
    Yes, we can install and configure security software for personal and business use.

52. Do you offer managed IT services for businesses?
    Yes, we provide ongoing support contracts for business clients.

53. Can you configure email clients like Outlook or Thunderbird?
    Yes, we support all major email clients and troubleshoot issues.

54. Do you help set up smart TVs and streaming devices?
    Yes, we install and configure TVs, Firesticks, Chromecasts, and more.

55. Can you help with setting up new devices at home?
    Yes, including laptops, tablets, mobile phones, and routers.

56. Do you offer repairs for gaming consoles?
    Yes, we diagnose and repair PlayStation, Xbox, and Nintendo systems.

57. Do you provide help with home or office printer networks?
    Yes, we configure and troubleshoot shared printing environments.

58. Can you clone or upgrade my hard drive?
    Yes, including SSD upgrades and full data cloning.

59. Do you offer tech support for remote desktop systems?
    Yes, including setup and security for RDP or cloud-based solutions.

60. Do you help with mobile phone unlocking?
    Yes, subject to model and carrier requirements.

61. Do you provide support for cloud storage platforms?
    Yes, including Google Drive, OneDrive, Dropbox, and iCloud.

62. Can you recover data from broken USB drives?
    We offer recovery options for USB drives, memory cards, and external disks.

63. Do you support Linux or alternative operating systems?
    Yes, we support Linux and other open-source platforms.

64. Can you help with business continuity planning?
    Yes, including backup systems, remote access, and disaster recovery.

65. Do you help with website troubleshooting?
    Yes, including email deliverability, login issues, and hosting errors.

66. Do you provide support for digital marketing tools?
    Yes, including help with Mailchimp, Canva, and web CMS platforms.

67. Can you help install or configure CCTV systems?
    Yes, we support IP camera setup and basic surveillance networks.

68. Do you offer help with digital photo management?
    Yes, including backups, printing, and sharing with family.

69. Can you help configure accessibility tools?
    Yes, we assist with screen readers, magnifiers, and custom input devices.

70. Do you offer support for teams using Zoom or Teams?
    Yes, we help with setup, scheduling, and troubleshooting.

71. Can you assist with e-learning or online classrooms?
    Yes, including platform setup and student/teacher onboarding.

72. Do you support POS systems for shops or cafes?
    Yes, we help install and maintain point-of-sale hardware and software.

73. Can you provide networking for multi-room setups?
    Yes, including mesh networks and signal boosting solutions.

74. Do you offer support for freelancers and self-employed workers?
    Yes, tailored digital and IT solutions are available.

75. Can you offer a business tech audit?
    Yes, we provide detailed reports and recommendations.

76. Can you help with digital signage systems?
    Yes, including configuration and content scheduling.

77. Do you offer services for people with low digital confidence?
    Yes, with one-to-one guidance at their pace.

78. Can you help install or move IT equipment during home moves?
    Yes, we ensure smooth IT transitions during relocations.

79. Do you help with setting up domain names or emails?
    Yes, including DNS configuration and email hosting.

80. Can you help repair or upgrade an old PC or laptop?
    Yes, from RAM upgrades to new operating system installs.

81. Do you offer services to international clients?
    Yes, via remote support and secure access tools.

82. Can you help digitise old photos or documents?
    Yes, we scan, organise, and archive memories securely.

83. Do you support disabled clients with custom tech setups?
    Yes, we tailor technology to suit accessibility needs.

84. Can you help parents set up devices for children?
    Yes, including parental controls, security, and learning apps.

85. Do you help with NHS and local authority digital forms?
    Yes, including Blue Badge, prescription apps, and benefits forms.

86. Can you train staff on cybersecurity best practices?
    Yes, with in-person and remote awareness sessions.

87. Do you offer on-site visits?
    Yes, for home and business customers, by appointment.

88. Can you assist during court presentations or hearings?
    Yes, with courtroom AV and digital presentation setup.

89. Do you support mobile payment and card readers?
    Yes, we help set up and troubleshoot card payment systems.

90. Do you help with employment forms and job sites?
    Yes, including Universal Credit, Indeed, CV Library, and more.

91. Can you recycle or safely dispose of old tech?
    Yes, with data wiping and certified disposal support.

92. Do you provide service updates or newsletters?
    Yes, sign up on our website or in-store.

93. Can you give tech advice before a purchase?
    Yes, we offer impartial recommendations.

94. Do you work with care homes or assisted living groups?
    Yes, we provide digital care solutions.

95. Can you assist with online travel bookings?
    Yes, we help with flights, hotels, railcards, and more.

96. Do you offer multi-device syncing across accounts?
    Yes, including calendars, email, and media.

97. Do you offer business continuity planning?
    Yes, with strategies to protect operations and data.

98. Can you provide reference letters for digital training?
    Yes, for job seekers and students.

99. Do you support telecom or broadband setup?
    Yes, we liaise with providers and help set up home/office services.

100. Are your services open to walk-ins?
     No, all services are strictly by appointment only.